Description:

In this session, we explore the critical aspects of crisis communication tailored specifically for public libraries that host events such as Drag Story Time. These events often spark a spectrum of feedback, necessitating well-prepared strategies to handle both accolades and criticisms. This presentation will cover key areas, including the development of systems to shield library staff from harmful feedback, standardization of responses to maintain a uniform organizational voice, and effective methods to protect your board and staff from unnecessary exposure. Drawing on real-world experiences refined through managing communications for four different Drag Story Times, this session will offer insights into handling potentially volatile situations with grace. Participants will walk away with tangible strategies, resources, and connections that will empower them to confidently prepare, execute, and assess their next communication strategy. Whether dealing with feedback on controversial topics for community partners like art galleries or navigating through crises, these proven approaches provide a solid foundation for enhancing dialogue and understanding within the community.

This webinar will be recorded, and the recording will be made available to all paid registrants.